Return Policy

15. RETURN, EXCHANGE AND CANCELLATION POLICIES:
15.1. Request for refund, exchange or cancellation of an order will be submitted to the Site by 
the customer in one of the ways stated at the bottom of this Terms and Conditions.
15.2. Customers are eligible for refunds, exchanges or cancellations of orders within 14 business 
days from receipt of order.
15.3. Refunds will be credited to the original form of payment, according to clearing company 
and the credit card company, and subject to the arrival of the Product to the Site's address.
15.4. In the event that a refund, exchange or cancellation is requested by the customer after the 
period above, the request of a refund, exchange or cancellation will be subject to the Site’s 
sole judgement.
15.5. Refunds, exchanges or cancellations will be approved after the customer receives a written 
message of approval from the Site.
15.6. In the event that a refund, exchange or cancellation is approved by the Site for reasons not 
including Product defects:
15.6.1. The customer must return the Product to the site when he is in the condition in which 
he received the product;
15.6.2. the customer must return the Product unused;
15.6.3. the Product will be returned with the original receipt or proof of purchase;
15.6.4. the expense of return will be paid for by the customer;
15.6.5. a return fee of 100 NIS or 5% of the price of the Product will be charged (to be 
determined by the cheaper option);
15.7. exchanges will be supplied and delivered according to the site shipping policy and shipping 
costs.
15.8. Products that were custom made will not be refunded, exchanged or returned.
15.9. In the event that a refund, exchange or cancellation is approved by the Site due to a Product 
defect, the Site will hold sole responsibility for collecting or exchanging the Products.
15.10. The Site will examine all defective Products. In the event that the Site finds the Product to 
be valid, refunds will not be approved and the Product will be shipped back to the customer 
after an additional shipping fee has been paid by the customer.